General Visa, passport and health information can be obtained from www.ukpa.gov.uk and www.doh.gov.uk/traveladvice
Foreign and Commonwealth Office information can be obtained from www.fco.gov.uk

Your Holiday Contract           
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.  A contract will exist as soon as we issue our confirmation invoice.  This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.                   
If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced with your travel.  Whilst we will always endeavour to satisfy any requests made to us we cannot guarantee to comply with special requests nor accept a booking on such a condition.
                       

Your Holiday Price                 
When you make your booking you must pay a deposit of £120 per booking, with an additional £125 per booking if you are incorporating a Motorail journey within your booking. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. If we do not receive the balance by the due date we reserve the right to cancel the holiday with the consequent loss of deposit or levy a supplementary charge (maximum £100) to cover additional administration costs.                  
Our reservations staff will always try to give accurate information and price quotations. However, we cannot accept responsibility for such information unless it is confirmed in writing and signed by a duly authorised member of staff.                 
For all bookings made within 10 weeks of departure payment in full is due at the time of making the booking. The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 1/9/06 in relation to the following currencies: Euro.                
The price of your travel arrangements is subject to surcharges for increases in transportation costs such as fuel, cross channel fares and any other surcharges which is part of the contract between cross channel operators and the tour operator. Also government action such as increases in VAT or any other Government imposed increases and currency changes in relation to an adverse currency exchange rate variation.                        
Even in this case, we will absorb an amount to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, where you have to pay a surcharge there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid, except for any premium paid to us for holiday insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Once you have paid the final balance for your holiday, due ten weeks before departure, we guarantee not to alter the price except in the case of errors and omissions in administration or the calculation of the total amount.

Changes Made By You           
You can change your holiday arrangement subject to our acceptance. You may make one amendment without charge until 10 weeks before departure. Subsequent amendments until 10 weeks before departure will cost you £20 each. All amendments within 10 weeks of departure will cost £30 each, including ones made whilst you are on holiday. There are additional charges as detailed below.

• If, after you have paid for your holiday, you reduce the number of nights on the campsite, you must still pay for the full duration.
• A change made within 10 weeks of departure, where you alter the holiday dates, shorten the holiday duration or cancel and amend hotel bookings, will incur cancellation charges as shown below.
• A change of date by more than 2 weeks will be treated as a cancellation of the original holiday.
• If you make a change at the campsite, you must pay any additional costs for extra party members, alternate accommodation or services which were not pre-booked.
• If you amend or cancel your travel arrangements, you must pay for any extra charges levied by operators. This includes flight, motorail, Irish ferries and car hire bookings where, at the very least, you will lose the additional deposit paid.
• A change to a motorail booking within 10 weeks of departure will be regarded as a cancellation and you must pay any extra charges levied by the operator.
• Operators may make a charge to amend travel tickets, to replace lost travel tickets or insist on replacements being paid for in full. This applies if you turn up late at port or terminal of departure.

Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request to such tickets will incur a 100% cancellation charge.

If You Cancel Your Holiday    
You, or any member of your party, may cancel your travel arrangements at any time. No action will be taken by us until we have received your written instructions. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices.  Customers are strongly advised to send such notification by recorded delivery as we cannot be responsible for non-receipt of written instructions. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the clause below. 
If you cancel a Motorail booking the special deposit will be forfeited even if you retain the rest of your holiday. You will be charged an additional £30 per party for the second and each subsequent alteration to the booking. Alterations within ten weeks of departure will be regarded as a cancellation and you will be responsible for the additional cancellation charges levied by the operator in addition to the usual supplements and charges payable for the revised booking. We will notify you of these charges to ensure that you wish to proceed with the amendment.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If We Change or Cancel Your Holiday           
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance.  Occasionally, we may have to make changes and we reserve the right to do so at any time.  Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements.  However, we will not cancel your travel arrangements less than ten weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. A major change is one which alters the nature or cost of your reservation, for example: a change of campsite where the stay was more than 3 nights: a change of ferry by more than 12 hours: a change to your itinerary which would involve additional driving of more than 100 miles. Where you are covered for cancellation or curtailment as part of an insurance policy, you will be expected to accept payment by the insurers in lieu of a refund from us, or if we have already paid you a refund, will be expected to reimburse us.

If You Cancel Your Holiday
Period before departure within which notice of Cancellation or major change is received by us or notified to you                         Amount of cancellation charge         
More than 56 days                        Loss of deposit and insurance premium
43 - 55 days                                30%
28 - 42 days                                50%
14 - 27 days                                90%
Less than 14 days                        100%

Alterations after departure    
Should alterations be necessary after your departure, we will make every effort to make suitable alternative arrangements. If these alterations are less expensive you will be refunded, if more expensive then we will bear the cost. Force Majeure: Occasionally, we may have to cancel or make substantial change(s) to your holiday, for reasons beyond our control, known as force majeure. This includes (but not limited to) war or threat of war, terrorist activity and its consequences, industrial dispute, strike action, riot, fire, natural or nuclear disaster, adverse weather conditions, closure, blockages or congestion of ports, ferries or tunnel, fuel shortages, technical problems relating to transportation or any other unusual or unforeseeable event.

If You Have A Complaint        
If you have a problem during your holiday, please inform the relevant supplier (e.g. representative of the ferry company) and our on site courier immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at in2camping, 4 All Hallows Road, Bispham, Blackpool, FY2 0AS, giving your booking reference and all other relevant information.  Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our courier without delay and complete a report form whilst at the campsite. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the campsite and this may affect your rights under this contract.

What Happens To Complaints                       
It is unlikely that you will have a complaint that cannot be settled amicably between us.  However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents, but is administered quite independently by the

Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs.  The scheme does not apply to claims for any amount greater than £5,000 per person or £25,000 per booking form.  Also it does not apply to claims which relate to physical injury or illness.  If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London W1P 4AH.

Our Liability to You                
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure.  If any part of your travel arrangements is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.  We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.  Our liability in all cases shall be limited to a maximum of three times the costs of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements.  We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.   

(iii) In respect of travel by sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention.  You can ask for copies of these international conventions from our offices at 4 All Hallows Road, Bispham, Blackpool, FY2 0AS. Telephone 01253 593333        

(iv) We do not accept responsibility where there has been no fault on our part, or on the part of our employers, agents, sub-contractors or suppliers and here the events complained of, even with all due care been taken by ourselves or our suppliers could not have been foreseen.

Personal Injury Unconnected With Your Booked Travel Arrangements      
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance.  Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.  Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves.  We limit the cost of our assistance to you or any member of your party to £5,000.

Conditions of Carriage          
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract.  These may contain terms which affect your rights to compensation.  You may ask for copies of the relevant conditions of carriage from our offices.

Journey Times                       
It is your responsibility to allow sufficient time for journeys to campsites, ferry ports, Motorail terminals etc. in2camping will not make refunds for unused accommodation or pre-booked travel where insufficient time has been allowed for journeys. In certain circumstances such as illness or breakdown, cover may be provided by the holiday insurance. It may furthermore be possible to obtain a refund or alternative transport from the carrier, but this is subject to their Terms and Conditions.

Ferry Crossings and Motorail                       
In the event of any delays to ferry and rail services we will attempt to assist and advise customers. Our ability to assist at ferry and rail terminals is however limited. If you should become aware of any delays then we advise you to contact the carrier directly. We cannot accept liability for any delay in your ferry or Motorail journey, whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the ferry or rail operator/authority and/or mechanical breakdown, strike or industrial action or otherwise. In the event of any delay you are responsible for making your own arrangements for meals and accommodation if required. We cannot accept liability for additional expenses incurred due to travel delays. In certain circumstances you may be able to make a claim under your travel insurance policy.

Accommodation                     
In making a booking you undertake to accept the tent or mobile home emplacement allocated by our on site representative not withstanding any special request made in advance. You also agree to accept responsibility to take reasonable care of your accommodation and equipment. We cannot be held responsible if you suffer damage as a result of failing to take reasonable precautions. You will indemnify in2camping  for all losses and/or damage arising from any act or default by you or any member of your party. The design and specification of the tents/mobile homes and equipment may vary from that specified in the brochure but will nevertheless be of a similar standard.

Low Season Facilities            
You must accept that the provision of campsite services and facilities may be restricted in low season. Low season for the purposes of this section is May, June, early July, September and October.

Site Rules       
All clients are expected to abide by all the campsite rules and regulations as laid down by the site management. A list of the rules are available on site for clients to view. We do not set out the rules but we contract the emplacements on the understanding that all clients will strictly abide by them. We cannot be held responsible for any expulsion by the campsite management of any clients. If the campsite management fail to enforce these rules then in2camping cannot be held responsible.

Employees and Equipment    
Our staff are difficult to replace at short notice when unavailable due to illness or other unforeseen circumstances. We therefore cannot guarantee a continuous service. The availability of extra equipment is subject to demand and we are unable to guarantee the immediate replacement of lost or broken items.

Air Conditioning - Maintenance                     
Air conditioning is a new innovation in mobile homes. It is offered FREE OF CHARGE in certain models. Experienced engineers are not numerous and whilst we will always try to reinstate the facility as quickly as possible in the case of failure we cannot guarantee continuous service. It is offered free for this reason.

Holiday Insurance                 
It is a condition of a holiday reservation with in2camping that every customer is covered by Personal Holiday Insurance. Where taken the cost of our policy is charged in your invoice. If required, a fully worded policy can be provided on request in advance of booking.  We recommend our insurance as providing adequate cover for normal requirements although it is your responsibility to ensure that it is adequate for your own personal circumstances and for arranging additional cover if required. Insurance cover provided by us starts from the date you pay for your insurance in full. After this you cannot cancel the insurance or receive a refund of the premiums.

Lowest Price Guarantee        
Lower price must be advised within 28 days of booking. Same holidays must include party size, campsite, type and standard of accommodation, cross channel company and route, date duration, insurance and must be available. It excludes special offers or discounts.

Reassignment of Rights        
In the event of us paying compensation to a customer for the acts or omissions of our sub-contractors, agents or suppliers, a customer will assign to us any rights he may have against them and will co-operate fully with us if we wish to enforce these rights.

Brochure Information            
This brochure is our responsibility, as your tour operator.   All information given in this brochure is correct at the time of going to press. There may be occasions when an advertised facility may be withdrawn for reasons beyond our control during your own particular holiday. If there are any changes to brochure information then we will inform you before the contract is entered.  It is not issued on behalf of, and does not commit the cross channel operators mentioned herein or any cross channel operator whose services are used in the course of your travel arrangements.

Advice
General Visa, passport and health information can be obtained from www.ukpa.gov.uk and www.doh.gov.uk/traveladvice
Foreign and Commonwealth Office information can be obtained from www.fco.gov.uk. The Foreign & Commonwealth office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo or telephone 0870 606 0290. Alternatively you can contact ABTA’s Travel Information line on 0901 201 5050 (calls are charged at 50p per minute)

Contact Details
in2camping may be contacted at 4 All Hallows Road, Bispham, Blackpool, FY2 0AS, United Kingdom. Telephone 00 44 (0)1253 593333. The normal hours of business are Monday to Saturday 9.00a.m. to 5.00p.m.

Privacy Policy
Information To Process Your Booking
In order to process your booking, brochure request or availability request we need to collect certain information from you. These details include where applicable, name, address, email address, telephone number, age of party members, credit/debit card details and such marketing information deemed necessary to send the appropriate brochure or check availability. We take full responsibility for ensuring the security of these details.
In making a booking, requesting availability or a brochure you consent to this information being passed on to any relevant organisation needed for processing this data. Where necessary such companies may be outside the European Economic Area (EEA). The information may also be provided to security or credit card checking companies, public authorities such as customs/immigration if required by them, or as requested by law.

Security To Protect Your Information
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Your Consent
You consent to the collection of use of this information by in2camping in the ways described above. Your information will be kept on file and may be used to send you details of future offers and brochures. If you do not wish to receive such information please let us know by writing to in2camping at the address shown in the Contact Details, above. You are entitled to a copy of your information held by us. We may make a small charge for providing this to you. Under the 1998 Data protection Act your data controller is in2camping.

December 2006