Introduction

It is important to make sure you are aware of all the many differences between home and your home-from-home, and this booklet aims to provide some guidance about the most common questions and queries that people have, including a variety of hints and tips that we have accumulated over the years. The booklet covers everything from preparing for your journey, though driving in France, to health and safety and more local information. Please find a few moments to read this guide thoroughly, and do keep it with you on your holiday.

Before you go: preparing for your holiday

Before setting off for your holiday, please make sure you check the following points.

Check these now. A full 10 year passport, valid beyond your date of return, is required for all trips outside the UK. If you do not have a passport, or need to renew one, then forms are available at any Post Office. You should allow up to 8 weeks for postal applications.

Holders of a non-EU passport may require visas or other documentation, and should enquire with the relevant consulate or embassy, who will be able to answer any queries. Details of such consulates are available from the Home Office.

It is advisable to keep a separate note of the number, place and date of issue of the passports of all your party members, in case of loss or theft. If theft or loss occurs, then you should report it to the nearest Consulate as soon as possible, as well as to the police.

These are currently no specific health requirements for visitors travelling from the UK to France. Regular information is posted on the Foreign and Commonwealth Office’s website at www.fco.gov.uk

Free and reduced cost treatment is available in EU, but only when you hold an EHIC card (application forms available from Post Offices). Cover under this scheme is not always as comprehensive under national schemes, so it is important that you are covered by insurance for any incurred medical costs. You can do this with the insurance we offer.

It is a good idea to ensure you have a sufficient supply of any medications you might require during your holiday. If you have a more serious condition, it is a good idea to carry a letter from your doctor giving any treatment details (and also check any exclusions to your travel insurance before travelling). If you wear contact lenses or glasses it is worthwhile having note of your prescription just in case you need a replacement pair in an emergency.

If you have taken out travel insurance through ourselves the policy document (sent with your confirmation) details an emergency 24 hour assistance service for medical emergencies. Please ensure you take this documentation with you and, again, it’s a good idea to record the policy number in a separate place.

First Aid Kit
First aid kits are a legal requirement for driving in France, so it is important to make sure you have an appropriate kit in your car. In addition, we would advise you to take some basic additional items to enable you to prevent, or cope with, minor problems: -
- Aspirin, paracetamol, or similar;
- Antiseptic cream;
- Calamine lotion;
- Disinfectant
- Plasters;
- Insect repellent;
- Milk of magnesia or kaolin & morphine;
- Travel sickness pills or wristbands;
- Suntan lotion and after-sun cream;
- Tweezers

Car Documentation
You must have a valid full (not provisional) driving licence. If you hold a new style green and pink UK full driving licence, then this entitles you to drive in any EU country (as long as you are over 18 years of age). If you hold the older-style all green UK licence, and you are planning on driving in Spain, then you will also require official translations or an International Driving Permit. These are available though your motoring organisation, or from the respective consulates.

You must also carry with you your car registration document or log book, and MOT certificate (the original, not photocopies). If you are driving a company or borrowed car, you must also carry written authority from owner. If you are driving a hired or leased car you will need to carry a hired/leased vehicle certificate, which is available through your motoring organisation or the hire/lease company.

UK private car insurance policies cover all EU states (but only for the very minimum level). Although valid insurance certificates are generally accepted as proof of cover, it is still wise to consult your insurer about your planned trip, and ask about extending your insurance (essential if you want to maintain the same level of cover) or taking a Green Card. Your insurers will also arrange a Bail Bond for you, if appropriate.

It is also worthwhile arranging car breakdown cover. We are able to arrange this (provided you have taken our Travel Insurance), as can the motoring organisations - if you have not already done so. Our car breakdown insurance covers expenses incurred due to an accident or breakdown (other than the costs of parts or repairs) and enables you to continue your journey as quickly as possible.

You should also ensure that your car is serviced (if appropriate) and checked a couple of weeks before you start your journey.

Child Safety
If you are travelling with children under the age of 12, you should make sure that they do not travel in the front seats unless an appropriate child restraint or seat has been fitted. In some countries, it is against the law for children under 12 to travel in the front seats of a car.

Your Holiday Documents
Please check all the holiday documentation you have received carefully. Make sure you have the relevant items for your holiday – eg: travel tickets or vouchers, accommodation vouchers, etc. Please double check any travel information at least a week before you are due to depart to ensure you know any departure times and check-in details. If you are missing any items, or have any queries, then please do not hesitate to contact us.

Money
We advise that you carry only sufficient currency to cater for immediate needs (eg: fuel, motorway tolls, food and drink), but don’t forget that you may have to pay any security deposit in €uros.

We would suggest that you keep the bulk of your holiday money as either travellers cheques, or you will find that ‘MasterCard’ and ‘Visa’ cards are widely accepted in France.

Travellers Cheques are a safe method of carrying and obtaining money abroad. They can be purchased from banks, building societies, some travel agents and post offices. You can buy cheques in either sterling or Euros. You can then either convert them or cash them at the banks or bureaux de change. When you cash a traveller’s cheque you will usually be asked for your passport as proof of identity.

In the case of loss of theft, travellers cheques can be reclaimed, but you must keep a separate record of the numbers of each cheque.

MasterCard and Visa credit cards are widely accepted throughout Europe. With your credit card and PIN number, you can also withdraw money form cash machines, but do check with your credit card company for full details. Do be aware that if you withdraw money interest is usually payable from time of withdrawal.

A normal chequebook and cheque card cannot be used abroad.

As long as you have a credit card, running out of money should not be problem. If for any reason you do unexpectedly run short of money, it is possible to have money sent from your bank via a cable or telegraphic transfer, although you may have to travel to a major town to arrange this. Also check that your local bank is familiar with this facility before departure, if you think you may need this.

Electrical Appliances
Many sockets for electrical appliances are different design to the UK, with two round pins and a protruding round earth pin. The older style of two-pin is becoming obsolete. If you want to take any electrical appliances with you then you should buy a continental adapter set from a UK electrical shop (or at the ferry port or airport). France operates at 220v, and so is compatible with most UK appliances.

Disabled Travellers
Our aim is to provide a high level of service to all our customers. However, we are not a specialist operator in the field of holidays for disabled. It is important that any customers with disabilities inform us at the time of booking, so that appropriate advice can be provided.

Before leaving home
Subject to any arrangements that you decide to make remember to turn off any gas appliances, check windows and doors are secure, cancel papers and milk, and tell a neighbour that you are away and how they might contact you in an emergency. Remember too, if you are not taking your pets to make arrangements for them in good time.

Before you go:
Make sure your car is prepared too
In many cases, the driving to and from your holiday camp site, as well as any touring, is the longest journey your car will make in the year, so it is important to make sure it is prepared for the journey, and that you have any extra items that are required for continental driving.

The car itself
Even well maintained or new cars can break down without warning, but some preventative maintenance before your journey can minimise the chances of an unexpected roadside stop or delay.

We cannot stress enough the importance of a full service so don’t leave it until the day before you leave. Allow at least a week for any teething problems to be ironed out. Even after the service, please pay particular attention to the following:

Lights
A spare bulb set is a legal requirement for driving in France. Beam deflectors should be fixed to your headlights so that they dip to the right and do not dazzle traffic.

Mirror
Clear all-round vision is important at all times. We suggest you fit an external rear-view wing mirror to the left-hand side of the car, which will assist you when driving on the right hand side of the road.

Exhaust system
These can be expensive to replace abroad as there are few free-fit specialists, so have yours checked before you leave.

Tyres and brakes
Ensure your spare has legal tread and is properly inflated. Check the tread on all 5 tyres and ensure your brakes are in good working order.

Radiator hose and cooling system
Overheating is a common problem on long hot journeys.

Carburettor, points and plugs
These can often be the cause of excessive fuel consumption and ignition problems.

Fan belt
If your fan belt has not been replaced in the last 12 months it’s a good idea to replace it. Keep the old fan belt as a spare.

Wiper blades
As these are essential, it is worthwhile carrying a spare blade.

Seat belts
Please note that the wearing of seat belts is compulsory in France.

Spare parts
Spare part kits are available from the motoring associations, but you should always carry the following items (these are legal requirements)-

• Breakdown Triangle
• Spare set of bulbs
• Two high visibility jackets or waistcoats (to be used at night or poor visibility) as a minimum – the ideal is one per passenger
• Fire extinguisher
• First aid kit
• Fuses

The following suggestions may also be helpful:

• Car manual or handbook
• Spare set of keys
• Tow rope
• Torch
• Tyre pressure gauge
• Insulating tape
• Plastic temporary windscreen
• Radiator sealant
• Tool kit containing spanners for your vehicle, pliers, screwdriver, socket set and wheel brace.

Before you go: Checklist of items to take with you
No list can be entirely exhaustive, but we have included below those items which we think are essential, together with some others which we suggest you might want to consider.

Documentation
Holiday confirmation; Passports; Travel Tickets or Details; Pet Passport & documents; Insurance documents; EHIC cards; Car registration documents; MOT certificate; Green card; Authority to drive (if you are not the car owner); Driving licence; GB sticker.

Money
Currency; Travellers cheques; Credit cards; Debit card.

Telephone numbers
A note of any telephone numbers you might require.

Car accessories
Please see our notes above.

Overnight bag
If you are making an overnight stop, or are taking an overnight ferry, then packing a bag with overnight essentials means you don’t have to unpack the whole car, and makes things much easier, especially on ferry.

Linen
Unless you have arranged linen hire you will need to take duvet covers, bottom sheets and pillowcases. You’ll also need towels & tea towels, not forgetting any clothes!

Medicines and toiletries
Please see our notes above. You may also want to take travel sickness pills or wristbands; toilet paper; personal medication, toiletry and hygiene items.

Sprays
Ant powder; fly spray; insect repellent and creams; plug-in mosquito repellent for overnight protection.

Leisure items
Sun tan cream; children’s toys and books; insulated bag for picnics;  guide books.

Food
Part of the holiday fun is shopping in local shops and markets, but it is worthwhile taking a few items for immediate use on arrival or if children have particular favourites, so you may want to include tea bags; instant coffee; fruit squash; baby foods; food for the journey

Other items
Matches; tissues; picnic plates and mugs; alarm clock; cameras and films/data cards; needle and thread; spare pair of glasses or contact lenses for the car driver (if applicable – a legal requirement in France).

Your journey
It is important to think ahead for your journey to (or from) your camp site, so that it is a part of the holiday too. Make sure you have all documentation you may need for all the party. Allow yourself enough time to get to the ferry port or departure point, as delays are common during the summer months.

Ferry Crossings
Travel Tickets & Vouchers
Included in your travel documents will be a travel ticket or a travel voucher. In either case once you arrive at the ferry terminal proceed to the vehicle check-in point.

The Ferry Crossing
Check-in is 30-45 minutes for the shorter routes, and 1 hour prior to sailing for longer western routes. Have you ferry tickets/voucher and passports ready as you enter the ferry terminal. Boarding starts about 30 minutes before sailing. You do not have access to your car during the sailing, therefore you should take everything you need for crossing including your passports. It is not advisable to leave cameras or valuables in your car during crossing, and you should take care of your travel tickets/vouchers and boarding card. You will be directed onto the ferry by marshals or crew hands, and you should follow their instructions. Your car should be in gear with the handbrake on. Remember that you will not be able to have access to the car decks during the crossing. At the end of the voyage you will be able to locate your vehicle more quickly if you make note of deck number, staircase you are parked closest to.

Missed Departures
Should you miss your departure, it may be possible to use your ticket for a later sailing. During peak season and on longer crossings you may have to go on a waiting list. Enquire at the ferry terminal.

Sleeping Accommodation
If you have booked cabin accommodation or reclining seats confirm this immediately on boarding with the Purser at the Information office. If you have not booked in advance, enquire for cancellations at the ship’s Information Office. On day crossings, cabins are usually available at a reasonable rate – ideal if you are travelling with a baby or plan on doing some night driving.

Food & Drink On Board 
All ferries from the UK have self-service cafeterias and longer crossings have restaurants with waiter service. On overnight crossings breakfast is announced over the Public Address System and served well in advance of docking.

Purchases On Board
All ferries from the UK accept British currency, and currency exchange facilities are available at all ferry terminals and on board most ships (although the exchange rate is often not as favourable as a bank). Duty and tax-free goods are no longer available. In the shops on board, goods will be taxed duty paid. You will still be able to buy alcohol and tobacco but at duty paid prices and no restrictions providing it is for your own use and not for resale. However, to enable you to buy at low continental prices, there are restrictions as to when you can purchase goods. Look for leaflet once on board or enquire at the Purser’s desk. In the bars and restaurants, you will normally be able to buy at duty free prices for consumption on board.

Changing Plans
You must travel with the same operator on both the outward and return journeys, (unless you have combined ferry operators at the time of booking). We regret that no refunds can be made on ferry bookings made through us. Changing sailing times is almost impossible in high season therefore we recommend you only change your sailing time if absolutely necessary. Once you’re abroad, if you do need to change your ferry crossing you must contact us straight away. Ferry operators will make amendment at their discretion and availability. Please note that an amendment fee will be charged.

Motorail
Checking in
If you have booked Motorail, report to the Motorail terminal in Calais (a few minutes from the car ferry terminal, and clearly signposted). A map is included with your tickets. Check-in is approximately 2-3 hours prior to departure but the correct loading times are shown on your tickets. Late arrivals will not be loaded and no refunds will be given. We cannot accept responsibility for expenses incurred due to late arrivals or missed departures.

Loading arrangements
Your car may be driven on to the train either by you or by member of the SNCF (French Rail Company) staff. Ignition keys should be left in the car and a security seal is placed on the driver’s door. Luggage on roof racks must be unloaded and bicycles placed inside the vehicle before the car is loaded on the wagons. No access to the car is permitted during the journey.

Accommodation on board 
Accommodation is four or six berth compartments and you will have the sole occupancy of your compartment. Blankets, pillows and sheets are provided.

Food
Details of on board or terminal catering are provided with your tickets. Motorail services on the train, so it is best to stock up on snacks before you check in (or to have a meal during the ferry crossing, or to take an earlier ferry so you can have a meal in Calais itself). Drinking water is not provided, so you should take some bottled water or fruit juice with you.

When you reach you arrival station the next morning you will be served a continental breakfast. This may be served on the train, but is more usually served on the station platform or in the station restaurant. Unloading usually takes place during breakfast by Motorail staff. Collection of your car will take place after breakfast has been served. You will have to produce your ticket to show that you are the owner of the vehicle, and you should find your keys are in your car ignition.

Air Travel / Fly-Drive
Before You Fly
Ensure you have the necessary flight documentation before you leave to enable access to your flight. All flights within the EU require a valid EU passport for all passengers. If you are a non-British/EU citizen, you may be subject to additional entry requirements. This should be clarified with your home country government/embassy before you travel.

The day before you travel do ensure that you are aware of the latest check-in time for your flight, which will usually be printed on your travel itinerary.

At the Airport
You must check in at least 2 hours before your flight is scheduled to take off. If you fail to check in on time, the airline is entitled to refuse to allow you to board the fight. Make sure you are aware of any traffic delays en route to the airport and from which terminal your flight will depart. Remember to allow time to park and get to the terminal from the car park. For many of our flights, seats are usually allocated at check-in. However, you should be aware that some low-cost airlines such as Jet2 and Bmibaby will not allocate seats at all. If you require a special seat it is advisable to arrive early. All European flights including British Airways and Air France are now non-smoking.

Please note that each traveller will be required to show their passport when they check in, as well as at passport control. This means one party member cannot check in other party members.

When checking in at the airport, you will usually be asked security questions about your luggage, which you should answer carefully. Once you have checked in, you will pass through security and passport control into the departure lounge. Remember that some airports do not announce flight departures over the public address system, so keep an eye on flight indicator boards. These will tell you at which gate you will be boarding. It is your responsibility to ensure you are at the gate for boarding at the time indicated.

Ticket Restrictions
You should be aware that most airlines have a non-transferable ticket policy. That is, it cannot be passed onto someone else if the person on the reservation system cannot use it. Unfortunately, there is no specific law under which airlines are required to refund any taxes, fees or charges for passengers who do not travel. If you require information on refund policies, then you will need to contact the airline direct.

Baggage Allowances
You are generally allowed to take one suitcase not exceeding 23kgs and one piece of hand luggage per person. For most all air journeys you will have a baggage allowance for bags checked-in to the hold. Most airline base allowances on the recommendations of the International Air Transport Association (IATA) but can set allowances at their own discretion. If you hold baggage is heavier than the allowance, the airline is entitled to charge an excess baggage charge. This charge is typically 1.5% of full one-way economy fare for each additional kilo. In some cases they can refuse to carry the extra weight. Infant under 2 years do not have a luggage allowance. When on board the aircraft, ensure that you are comfortable in your seat and take occasional walks to increase your blood flow minimise the risk of blood clotting conditions such as Deep-Vein Thrombosis (DVT). Avoid, heavy alcohol consumption either before / during your flight, as you run the risk of being refused boarding and / or the risk of arrest.

Disruption to flights such as cancellations, delays or missed connections can cause considerable annoyance and inconvenience. There are no regulations on compensation payments, whatever the circumstances. Most airlines follow a recommended practice on General Conditions of Carriage, provided by the International Air Transport Association (IATA), which is updated from time to time.

Please Note: All passengers travelling by air to a destination in country other than the departure country may be affected by the Warsaw Convention. This Convention governs and in most cases limits the liability carriers for death or personal injury and in respect of loss or damage to baggage. The details and conditions of this convention may be obtained by calling our offices in the UK on 01253 593 333 (option 2).

Car Hire
Please check your car hire voucher to ensure that it reflects your car hire booking. In particular check the pick up date and the category of car. Ensure you read the terms and conditions of car hire in our brochure or on our website before you travel.

Rental Period
Your car rental is based on 24-hour rental blocks, starting from the time printed on your rental agreement. It is important to note that a grace period of only 59 minutes will be given. If the rental exceeds 24 hrs and 59 minutes you will be charged locally for extra rental.

Deposit
You will normally be asked to provide an imprint of your credit card and sign a blank credit voucher. This will be used at the end of the rental to charge any extras such as fuel and personal accident insurance. It is advisable to return the car in plenty of time so that any charges can be settled directly.

Damage
Check the car for any damage, even minor bumps and scratches, when you collect your car. If you find any, advise the rental station before you drive away. If you have any problems during the rental, advise the rental station before you return home.

Baby/Child Seats & Roof Racks
If you have requested either of these, your request will be noted on your holiday documentation. Payment must be paid locally at the rate advised at the time of booking.

Additional Drivers
Any charge for additional drivers must be paid at the car rental station on your arrival. Remember that all additional drivers must be 21 years or over (18 or over on selected categories in Italy) and must have held a full valid driving licence for one year or more. All drivers will be asked to produce their driving licence when filling in the rental agreement.

Fuel
It is advisable to return your car full of fuel at the end of the rental and obtain a receipt showing the date and location of the filling station. Car hire company charges can be expensive if they have to top up the tank.

Extras
Check your car hire Voucher for any extras such as Personal Accident Insurance, which may be included. Take extra care when filling in the rental agreement that you do not initial or omit to initial any boxes for extras that you do not require, otherwise you will be charged for these items on your credit card and no refunds can be made once you have return from your holiday.

Please note:  If you are picking up a hire car at Geneva airport, you should exit the airport on the French side and not the Swiss side.

Unreasonable Behaviour
If any person in authority (for example, the captain, pilot etc) believes that you or any member of your party is not fit to travel, your access onto the aircraft, train or ship may be refused. This will usually happen if they believe you may disturb / harm other passengers or pose any danger during the trip. In this case your contract with us will end immediately and we will no longer be responsible for you. If your behaviour at your chosen accommodation is such that the manager / owner or agent feels unable to accommodate you, you may be asked to leave. In this instance, we will offer no refund for lost nights’ accommodation. Any other expense incurred, such as accommodation or travel expenses, will be entire your responsibility. We will also hold members of your party jointly and individually liable for any damage to any property, together with legal costs incurred in pursuing the claim. We cannot accept responsibility for the behaviour of other guest or individuals who have no connection with your holiday arrangement with us.

Motoring in Europe
Overnight Stops en Route
If you have booked hotel stop with us, you will have hotel vouchers confirming your reservation. You should plan to arrive at your hotel before 7.00pm, as failure to do so may result in your rooms being re-let. If you know you are going to be late, you must telephone the hotel to advise of your late arrival in order to secure your reservation. The hotel telephone number is shown on your hotel voucher. If you are planning to eat at your hotel do arrive in good time. It is almost impossible to obtain a meal in a hotel after 9.00pm.

Meal Stops en Route
Most of major highways in continental Europe have rest stops, which often include toilet facilities and picnic tables. It’s a good idea to take enough food for your first meal at the campsite just in case you arrive when the shops have shut. It is also worth considering stopping and eating at the large hypermarkets or supermarkets on city and town outskirts. These normally have a self-catering or restaurant, and food is generally good and reasonable priced.

Motorway Services
The standard of facilities across European motorway service stations varies considerably. France and Germany generally have a high standard of service, which often include cafeteria or restaurant facilities. Prices tend to be expensive relative to hypermarkets and local shops.

Relais Routiers
Much frequented by long distance lorry drivers throughout France, Relais Routiers restaurants have a good reputation for wholesome lunchtime meals at reasonable prices. Don’t be put off the number of lorries outside – that usually means the food is very good!

Driving in Europe
Driving in continental Europe is straightforward as long as you respect the normal rules of the road. Traffic rules are almost the same as at home with the obvious exception that you drive on the right and not the left hand side of the road. Beware of forgetting momentarily that you should be driving on the right eg: after using a one-way street, a refuelling stop, or a T-junction. It can be useful to attach a small sticker to the windscreen to remind the driver.

All drivers normally must be over 18 and hold a full driving licence (except on most hire cars where the minimum age is 21 years). If you have not held a full licence for more than a year then you are limited to a maximum speed of 90kph (56mph) and you must display disc with the figure 90 on the rear of your car. These discs are widely available.

Rules & Regulations
Priority to the right: unless there is a sign to the contrary, you must give way to traffic entering your road from the right. However, this does not apply on roundabouts. All roads of any significance outside built-up areas have right of way. Please ensure that you are familiar with European road signs before you start your journey and always exercise great caution.

Lighting: beams must be adjusted for right-hand drive vehicles. Headlamp beam deflectors can be fitted easily and are available from the RAC, AA or other motoring organisations. Yellow-tinted headlights are no longer compulsory in France. Use full or dipped headlight as at home, in poor visibility and at night. Use sidelight only when the car is stationary. It is a requirement to have a complete spare-bulb kit with you, and it is illegal to drive with faulty lights. Dipped headlights are compulsory in tunnels.

Special Note: If a driver flashes his headlights in France, he is usually indicating that he has priority and you should give way, contrary to practice at home.

Road signs
The European signposting system is generally of a good standard but can sometime prove problematic in rural areas. It is usually more successful to follow signs to the next large town rather than to follow road numbers. Signs tend to point at, or across, rather than down the road they indicate.

Common Wording on signs
You are likely to come across some or all these wording on the road signs on your journey

Autres Directions             Other directions
Cedez le Passage            Give way
Chaussee deformee     Uneven road surface
Deviation                         Diversion
Gravillons                         Loose chippings
Rappel                             Warning
Route barree                   Road closed
Sens interdit                    No entry
Sens unique                     One way street
Stationnement interdit    No parking
Toutes directions             All directions
Travaux                           Road works
Vole sans issue                No through road

Speed Limits - Speed limit in mph (km/h)
Built-up Areas: 31(50)
Outside Built-up Areas: 55(90)
Dual Carriageways: 68(110)
Motorways: 80(130)

There are important reductions on speed limits that automatically come into force when driving in wet conditions.

It is important to remember that in many countries drivers caught exceeding the speed limit can be given an on the spot fine, which must be paid in cash. Do not be tempted into speeding on your way back to the airport or ferry port, as these routes are common spots for police speed traps. New rulings are also being enforced (especially in France) which dictate that any driver caught speeding at 25mph (40kph) above the speed limit will lose their licence on the spot and be prevented from completing their journey – in addition to a fine.

Seat Belts and Children
The driver and all passengers (front and rear) must wear seatbelts, if fitted to the car. Children under 10 may not travel in the front unless the child ids in a specially fitted seat facing backwards.

Parking
These are often parking restrictions in towns and cities on the continent and car parking can be expensive. Most cities operate a parking disc / meter system that you should be familiar with before leaving your car parked.

Traffic Lights
These are generally the same as at home, except there is no red-and-amber after red. A flashing amber means proceed with caution. Flashing red means no entry.

Flashing yellow arrows means that drivers may proceed in the direction indicated but that you must give way to pedestrians, bicycles and traffic flow you are joining.

Tolls
There are numerous toll roads in France– mainly motorways. You usually collect a ticket and pay upon motorway departure. To estimate the cost of tolls for your journey, visit the AA website (www.theaa.com) which has a breakdown of tolls by the various routes for each European country. You are advised to bring sufficient local currency for these toll routes, as credit cards are not always accepted (although increasingly so), and you may need to throw the correct amount into a bucket at the toll point.

Motorways, Ring roads and bypasses
There is an excellent motorways and primary road system across continental Europe, although most motorways have tolls charged (see above). Most large towns have ring roads or rocades, which allow through traffic to avoid the centre.

Particularly on motorways, but other major routes too, emergency telephones are provided for rapid assistance in the event of accident or breakdown.

Petrol & Service Stations
In rural areas and in many towns, garages are usually closed for lunch (hours vary depending on country) and Sundays; so don’t take the risk of running out of fuel, top up well in advance. Hypermarkets and supermarkets often offer fuel at lower prices.

Petrol Grades are:
4 star Super
Diesel Gazoil/Gazole
Unleaded Sans Plomb

Breakdowns and Accidents
You should always carry a red warning triangle as an accident or breakdown may affect your hazard warning lights, as well as at least two high visibility jackets (ideally one each passenger).

In the event of an accident or breakdown you should pull over, place your warning triangle in position (approx 30 yds before your car), put on your hazard warning light, wear a high visibility jacket and telephone for assistance from the nearest emergency telephone, petrol station, café, hotel etc. In the event of a serious accident, emergency numbers for emergency services are shown below.

In the event of any accident, follow the instructions given in your insurance policy, or that will have come with the European Accident Declaration Form. Telephone numbers for emergency breakdown assistance are contained in your breakdown cover documentation. You may need to pay for repairs on the spot, so it may be worth checking with your bank or credit card company before departure so adequate funds are, or can be, available in an emergency.

If you are involved in an accident try to leave the car where it is initially or if possible take photographs for insurance purposes. Your green Card insurance has a European Accident Declaration Form. Complete the Form and ensure both drivers involved sign it. Follow the procedure on this form and contact your insurance company without delay.

Emergency Phone Numbers
Police 17 : Fire 18 : Ambulance 15         

Drinking and Driving
The maximum blood / alcohol limit in all our en-route countries and destinations is 0.05 – 0.08%, which can be significantly less than in the UK. As in the UK, our advice is ‘don’t drink and drive’. Random breath tests are frequent and fines are severe.

Fine and Penalties
On the spot fines are common in most of our destinations. These can be for offences such as exceeding speed limits and drink driving. Fines vary in severity and some offences can sometimes lead to imprisonment. Please ensure you are familiar with all the rules and regulations of the countries you are driving in, when on holiday.

Campsites
Arrival & Departure
Arrival times on most campsites are from 4.00pm until 8.00pm. You are requested to vacate your accommodation by 10.00am on day of departure. Arrivals before 4.00pm are welcome to use the campsite facilities while waiting to take up accommodation. If you arrive after the campsite gates close, you must park your car outside the campsite gates. Please note that as a rule, campsite gates are closed between 10.00pm and 7.00am. At the campsite reception you may be issued with a car sticker for your windscreen, which makes you easily identifiable as a resident of the campsite. Alternatively, you may be given a special plastic card or PIN number to activate the automatic barrier.
A €20 deposit for entry barrier cards is required at the following sites: P’tit Bois; La Trevillière; La Dune des Sables; Zagarella; Parc St James-Montana. A swimming band deposit of €20 per person in your party is required at La Pinede. Please have sufficient cash available in €uros to pay these deposits on arrival. All deposits are refundable on departure.
Checking out procedures will vary from campsite to campsite – please see our courier for full details. This procedure may take some time so please allow sufficient time for this in the planning of your itinerary.
Your Accommodation
Tents
Each tent has large front door and a large side door. Both can be unzipped and rolled up to provide a free flow of air. The kitchen window has an exterior flap, which can be rolled up to provide the maximum circulation of air. There are 3 sleeping compartments and a storage area between the two single compartments. Please do not place any sharp objects against the sides of the tent. When you are out we advise that you close all flaps, both for security purposes and such as a precaution against any change in the weather.

Your tent is equipped with the following items:

Fridge: A full size electric fridge. Please keep the door shut and avoid moving the fridge or covering it with any item that may hinder its ventilation. You will find that the fridge works most efficiently on a medium setting.

Gas Cooker: The cooker is connected to 13 kg butane gas cylinder by a regulator, therefore you do not need to turn the gas bottle on and off each time you use the cooker. For safety reasons when lighting the cooker, gas will only flow when the knob is pressed down. Once lit, the knob should be held down for a further five seconds to ensure the flame is lit. Keep a close eye on children when the cooker is being used, as the flames are less used to at home.

Light: Please do not cover the light units as you may cause the unit to overheat and melt.

Electrical socket: Your tent will have one 2 pin continental electrical socket suitable for radio or cassette recorder but not for hairdryers. Facility blocks have sockets suitable for hairdryers. Your courier will advise which appliances can be used in the tent.

Groundsheet: Groundsheets are made of durable PVC and provide an excellent floor to the tent. Please do not put hot pans or kettles directly on the ground sheet, as the material will melt. High-heeled shoes also damage ground sheets.

Beds: We ask that you refrain from moving the beds out of their designated compartments as you may inadvertently damage the tent.

Clothes line: Please do not use the guy ropes as washing lines or tie lines to the tent. You may cause unnecessary strain to the tent and frame. Clothes racks are provided for this purpose.

Waste Bins: Please keep the lid of the bin tightly closed at all times to avoid attracting ants or mice. Empty the bins daily into the larger bins provided by the campsite.

Safety: Your tent is provided with a fire blanket.

Mobile Homes
A few points worth noting:

Water heater: The water heater is run by gas and water pressure. If it fails you will probably require a replacement gas bottle. In all cases of failure, please contact your courier.

Electrical Sockets: Mobile homes on a number of our campsites have three pin British style electrical sockets and current is sufficiently strong to permit the use of hairdryer, radio or vacuum cleaner, but preferably not all at the same time. On selected campsites the electrical sockets may be of the two pin continental variety.

Shower: Please ensure the shower curtain is left hanging inside the shower unit so that water does not drip down on to the floor. When the shower is in use, you should avoid using the kitchen taps as this may affect the pressure and temperature of the shower.

Doors: The door should always be clipped back tight when open to prevent the wind catching them and breaking the glass.

Windows: Always close the windows securely so that they don’t blow open break.

Keys: Please take good care of your mobile home keys. If you lose the first set you will be asked to pay for a replacement set.

Safety: Your mobile home is equipped with a fire extinguisher.

Mobile Home and Tent Inventory
All our mobile homes and tents are fully equipped with quality inventory for your arrival. A basic list of the items provided is:-
Double duvet
Single Duvets
Pillows
Dinner Plates
Side Plates
Cereal Bowls
Mugs
Egg Cups
Wine Glasses
Glass Tumblers
Cutlery set
Kettle
Tea Pot
Milk Jug
Sugar Basin
Glass Jug
Cafetiere
Saucepans
Frying Pan
Tray
Mixing Bowls
Colander
Kitchen Knife
Bread Knife
Potato Peeler
Cheese Grater
Wooden Spoon
Kitchen Spoon
Draining Spoon
Fish Slice
Salad Bowl & Servers
Washing Up Bowl
Waste Bin
Dustpan & Brush
Long Brush
Mop
Garden Table
Garden Chairs
Parasol
Reclining Chairs
Sunloungers

Beds and Linen
Duvets and Pillows are provided in all our mobile homes and tents. You should therefore bring your own duvet covers pillowcases, sheets and towels. If you have already arranged linen hire, these items will be in your accommodation ready for your arrival

Baby Packs
Baby packs consisting of high chair, play pen/cot and a baby bath are available for hire. These packs are subject to availability and can be hired for £15 a week. Baby packs can be pre-booked with your holidays.

Lost Property
Please take care to check your accommodation thoroughly on the day of departure to ensure that you have not left anything behind. We will endeavour to retrieve the lost articles subject to receiving your request in writing along with a cheque for £20 to cover postage and administration costs. Any additional costs will be notified in writing. Please note that we cannot guarantee to locate and return lost items and cannot be held responsible for any property you have left in resort.

Games chest
Items in the games chest are available to all our camping clients on a short loan basis where there is one of our own company couriers. The availability of items is subject to demand and clients returning items immediately after use. 

Faulty Equipment
If any equipment either in your tent or mobile home is faulty or missing, please inform your courier who will endeavour to rectify the situation as quickly as possible.

Security
Absolute security in a tent (and also mobile homes) is impossible, and although there are few problems in this respect, we do advise you to take sensible precautions. If you have valuables with either keep them locked up securely in your car or alternatively leave them in the safety deposit boxes at reception. Most sites have such deposit boxes available for a small charge. Keep valuable objects like cameras and radios out of sight of casual passers by. When parking at the beach we suggest you take particular care not to leave any articles visible on the seats and ensure all the doors and boot are securely locked.

Campsite Facilities
Full services and facilities on some sites will not be fully operational until mid June and some cases early July. Basic facilities will be available during your stay. It is completely at the discretion of the campsite owner whether he opens all facilities – eg restaurant, shop, take-away – during early and late season. Usually facilities are subject to the number of campers on site.

Organised activities tend to be limited to July and August when the site is in full swing, but swimming pools and tennis courts are generally open from early season. Unforeseen problems or bad weather can prevent facilities opening on time.

Campsite shops
Generally they stock all basics such as fresh bread, milk, butter etc, although on some sites the shops are mini supermarkets stocking a reasonable range of goods. Shops are normally open early morning and again in the afternoon and evening. You may find that hypermarkets and supermarkets are slightly cheaper, however the campsite shop saves you valuable holiday time.

Bar
Generally these are open all day, everyday, but can be independent on the number of campers on the site in early season. Children are not restricted from the bar area. Please see the campsite notice board for details of any entertainment in bar area.

Takeaway & Restaurant
Take-away facilities are usually open at lunch time and again in the evening. On some sites you will be required to take your own plates. Opening times and menus vary from site to site.

Restaurants are also normally open at lunchtime and in the evening. Most offer a set menu and children’s menu.

Bank or Bureau de Change
Exchange facilities are available at most campsite receptions, although you may find that local banks give a better rate of exchange. See our advice earlier about your holiday money.

Telephone Calls
You can dial direct abroad from the campsite telephones or alternatively from the site reception. Campsite receptions will also take incoming calls for clients in cases of emergency only. Public telephone booths usually require phone cards, which can be purchased locally.

Washing Facilities
There are separate facilities for washing dishes and for washing clothes. Some sites have a launderette and most have ironing facilities.

Facilities Blocks
Hot shower are free on all our sites. Toilets are often seat less as these are easier to keep clean. Your children must not play in or around the facility blocks. Toilet paper is sometimes provided but it is always preferable to have your own supply.

Swimming Pools
Swimming pools are free and usually supervised. You may be required to shower before swimming and to pay a refundable deposit for a wristband allowing entry to the pool area. T-Shirt and shorts, or shorts-style swimming trunks are not allowed as fibres can damage the filters.

Organised Entertainment
Some of the larger sites have organised entertainment in high season (July and August). Notices will be posted advertising the entertainment, which is open to guests.

Sporting Activities
Normally there are charges for advertised sporting activities and facilities such as horse riding, windsurfing, mini golf, tennis, sailing etc. These charges can be quite high, although the use of tennis courts on certain sites is free in low seasons. On some sites you may be able to purchase a Club Card, which entitle the user to use the facilities at a reduced rate.

Children’s Activities
On all campsites where we offer a free in2camping Fun Club run by our courier, it operates from late May to early September and is available to 4 – 12 year olds inclusive. In the event of staffing problems due to illness or unforeseen circumstances, it may be necessary to restrict or cancel the Fun Club. We therefore cannot guarantee a continuous service.

On other campsites where children’s entertainment is organised by the campsite entertainment team, please check with our courier for operating dates as these may vary from site to site. Unforeseen problems, bad weather and maintenance can prevent facilities being available.

Campsite Regulations
Campsites are by nature friendly and informal, but like any community they have a number of rules and regulations for the benefit of all campers. For those who have never camped abroad before we have listed the rules, which apply on most of our campsites-

Noise: Noise levels must be kept to minimum between 10.00pm and 7.00am. Remember noise travels at night – particularly through canvas.

Vehicles: Vehicle circulation is restricted between 10.00pm and 7.00am. the speed limit is restricted to 10 – 15 km/hr (5- 10 mph).

Parking: A charge may be payable locally for parking extra vehicles on site and is subject to space available on your pitch.

Barbecues: Charcoal barbecues available on many sites free of charge. Gas barbecues can be hired on selected site we ask that you return the barbecues clean.

Waste Water: Please empty wastewater in the specified places and not on the shrub or on open ground.

Vegetation: Campsite owners take great pride in their campsites therefore we would ask you not to hang washing lines from the trees or to walk through the hedges that divide the pitches.

Helpful holiday information
Specific holiday and tourist information about the region and locality you are visiting can be obtained from a wide range of guidebooks, or from local tourist offices, which can be found in most towns. You may find the following general information a useful reference.

Summer time
For most of the year France is one hour ahead of the UK (GMT).

Telephones
As the home, there are public call boxes in most villages and towns. Generally, telephone boxes do not now accept coins, and phone cards are required in most places. In all our destinations, phone cards can be usually purchased from Post Offices, tobacconists and newsagents.

Phone cards (telecarte) are typically priced in 50 unit (€5) and 120 units (€10). French phone boxes are grey, and those displaying a blue bell sign are able to accept incoming calls. Calls are cheaper in the evening and at weekends.

Charge Cards
Charge Cards can be used in nearly all-public call boxes. These cards are free of charge and can be obtained from your phone company at home. The cost of calls made in Europe will be added to your home phone bill. Contact your phone company for further information.

Mobile Phones
Mobile phone reception is now very good in most parts of Europe, including rural areas. Before you travel ensure that your phone is enabled to make and receive calls whilst in Europe (‘roaming’). Charges can be high for both making and receiving calls, though this will vary according to the tariff you are on. Contact your mobile phone company for further information.

Phoning Home
From all our destination regions you can dial direct overseas –

• Dial 00 wait until you hear the continuous tone;
• Then dial 44 for the UK or 353 for Ireland;
• Follow this with the area code (minus the first 0) and the number you are dialling, eg for our offices you would dial 00 44 1253 593 333.

Postal Services
French post offices (La Poste) can be recognised by the yellow PTT or La Poste sign above the building. Opening hours and collection times vary considerably between cities, towns and villages. It is often possible to make telephone calls from post offices.

Banks and Money
Most banks are open from 9.00am to 12.00 and then from 2.00pm to 5.00pm, although there may well be regional variations. Some banks are also open on Saturday morning, but are then closed on Mondays. In rural areas banks may only be open one or two days a week.

If you are changing travellers cheques, banks will usually ask to see some form of personal identification, usually a passport.

The main credit cards (Visa and MasterCard) are generally widely accepted in bank, shops and other retail outlets. ATM cash dispensers will often allow withdrawals against your bank account using your standard PIN, but this can be expensive and you should check with your bank before leaving which banks it has arrangements with in Europe.

Chip and PIN systems are widely used in continental Europe, but if you do not yet have such a card most machines also have a swipe function. All payments are made in Euros.

Doctors, Dentists, Pharmacies and Hospitals
Addresses and telephone numbers will be available in your property, the owner or key-holder, from your courier or reception. If details are not available they can be obtained from any local pharmacy, even at weekends. Pharmacies are easily distinguished by their green cross (often lit).

Medical Services
As all our destinations are part of the EU, visitors have the same right to medical treatment as local citizens. Ensure you have your correctly completed E111 form with you if you require medical assistance. It is wise to carry a note of your blood group. You may have to pay for medical treatment and medicines and then claim the amount (or a proportion) back. Most medicines have tear-off labels with their cost to assist with this process.

Church Services
France is predominantly Roman Catholic country. You will find an abundance of churches in towns villages, with service times being posted on church entrances.

Electric Voltage
The electricity supply throughout most of Europe is 220 volts, and 2-pin or 3-pin plugs (usually with round pins) are widely used. It is advisable to take a multi-purpose continental adapter with you

Radio
In northern areas of France you will find you can pick up BBC Radio 4 on Long Wave (198m), with quite good reception. You will also find that some British FM stations can be picked up as far down as Brittany, with British stations being available in Normandy and the north coast.

Up to the minute information on road and traffic conditions is available in English on some motorways. Look out for motorway sings giving the FM frequency in the area.

Television and Video
Please be aware that France in particular operates a different broadcast system (called SECAM) to the UK. TV sets will not work in France, and any video cassettes purchased will only play back in black and white.

British - Irish Consulates Embassies
If you lose your passport you will need to contact your nearest consulate –

France
British Consulate, 16, rue d’Anjou, 75008 Paris.
Tel: 01 44 51 31 00
Fax: 01 44 51 31 27

Embassy of Ireland, 12 Avenue Foch, 75116 Paris.
Tel: 01 44 17 67 00
Fax: 01 44 17 67 60

Public Holidays
France has the following public holidays in 2006

17th April -  Easter
1st May – Labour Day
8th May
25th May
5th June
14th July – Bastille day
15 August – Assumption

Typical Shopping and Business Hours
Monday – Friday: Banks, shops and post offices are usually open between 9.00am and 5.00-6.00pm. A lunchtime closing from 12.00 until 2.00-3.00pm is not uncommon, particularly in Spain and Portugal. Some banks in France are closed on Mondays.

Saturday – Sunday: As at home shops and post offices have shorter opening hours at weekends and banks tend to be closed completely. You should be aware that the majority of shops (including larger supermarkets/hypermarkets) are closed all day Sunday.

Local shops and their products
Continental Europe has a great choice in food and wine, and one of the joys of a self-catering holiday is the opportunity to shop at local markets and shops and to sample the local produce. The variety and quality of food is excellent. Look out for the following when on holiday.

Markets
Whenever you have the opportunity, send some time at local market. They sell local produce and crafts at reasonable prices and have a buzzing atmosphere, giving you a chance to view the local way of life. In the larger towns, markets are held twice or even three times a week in the mornings. In smaller towns, once a week is normal. More often than not local producers and farmers sell their own products.

Supermarkets and Hypermarkets
These larger shopping centres are becoming more and more popular. They are often massive establishment with a comprehensive range of goods anything from food and wine to clothes and camping equipment. Hypermarkets often have a shopping mall with smaller shops and a self-service restaurant or cafeteria, and of course a bar/café. Parking is rarely a problem. They are usually open six days a week, from Monday to Saturday and up until 8.00-9.00pm.

Drinks
In all supermarkets, hypermarkets and shops you can purchase bottled drinks at reasonable prices. Some bottles have a returnable deposit. Alcoholic drinks are easily available, usually with a good selection. The price of wine varies considerable from around 50p per litre upwards, although quality wines are a similar price to at home. Lager and beer can be bought in cans and bottles, but you may find the cheaper ones weak and watery.

Please remember our notes above about drinking and driving, and that penalties for this are severe.

What to take Home
If you are lost for presents to take home why not try some local speciality food and goods. Some of the following suggestions might be helpful: –
Garlic mayonnaise, cheese, glazed chestnuts, Dijon mustard, Breton sweaters, Le Creuset cast iron cookware.

Useful Translations
Bakery                         Boulangerie
Cake Shop                   Patisserie
Bucher                         Boucherie
Delicatessen                Charcuterie
Fishmonger                  Poissonerie
Grocer                         Epicerie
Greengrocer                Fruiterie
Tobacconist                 Tabac

Dress
Casual dress is accepted almost everywhere in Europe, but more formal dress is required for some restaurants, opera/theatres and casinos. If you are sightseeing then some sights (especially churches and religious institutions) will expect reasonable standard of dress (eg, no shorts). Topless sunbathing is tolerated on most beaches, but naturism is restricted local Tourist Offices will be able to advise you.

Cinemas
You will find in most resorts that cinemas are open during the summer, sometimes in the air. Many English films are dubbed but if an English language film is billed as VO, it will be in English with sub-titles. Prices tend to be slightly higher than at home.

Casinos
Many resort towns will have casinos. Usually it is part of an entertainment centre made up of bars, restaurants, cinemas and nightclubs. The legal age for entry to the gaming room is 21 and you usually require a passport or some similar form of identification. Smart dress is required, with jacket and tie for men if using the private gaming rooms.

Nightclubs and Discotheques
Both of these tend to be expensive. You have to pay high entry fees and once inside, even if you get your first drink free, the prices can be high. However, in some locations such as campsites and apartments, you will find discos organised specifically for visitors, and these generally have better atmosphere and are relatively inexpensive.

Local Events and Festivals
These events are always great fun to join and provide a chance to taste the local atmosphere. Festivals and other events are staged during the holiday season. Local tourist offices will have all the details.

Eating and Drinking
The pleasure of eating out, and the memories associated with it, does not necessarily come from six or seven course meals in the greatest restaurants. Equal pleasure can come from a humble establishment where you order just one simple dish. An essential part of any holiday is making your own discoveries. That’s why we have not recommended specific restaurants. Instead we would suggest that you eat a picnic lunch during the day, and eat out in the evening.

Nothing beats the pleasure of a leisurely stroll around the local shops or market to select your bread, cheese, wine, fruit and even a pastry or two. And in the evenings don’t hesitate to get off the beaten track to try small, inexpensive country hotels and restaurants. Your independence will be richly rewarded.

Restaurants
Relais Routiers are usually humble establishments but well patronised, as the food is good and relatively inexpensive. Look out for the red & blue sign. All restaurants in France must display priced menus outside and most offer a good value set menu or table d’hote. Service charges are not normally included and tipping is normally 15%. Here are some phrases you may find useful when eating out –

A la carte – menu with a selection of dishes available for each course
Prix fixe – set menu
Menu Enfant – child’s menu
L’addition – the bill

Safety Advice on Holiday
As at home, we would advise that you take care of yourself and your belongings during your holiday. Below are some brief guidelines to enhance your safety.

• Do not walk down dark streets alone, and avoid very quiet areas (underground stations etc);
• Do not carry your wallet in your back pocket. Cash should be kept to minimum;
• Distribute money and credit cards into different pockets so they are not all in one place;
• Carry handbags across your body or under you arm. Rucksacks are an easy target;
• If valuables are not needed, leave them in the hotel/apartment safe, a security box at reception, or in safe place in your holiday home;
• Report ANY incident to the police (necessary for insurance purposes);
• If your Passport is stolen or lost, report it to the Police and your Consulate immediately.

Theft
Sadly, sometimes this does happen, just as at home. You should report any theft to the police within 24 hours, and obtain a certificate to substantiate any insurance claim. Keep a note of any emergency bank numbers in case you need to contact your bank should credit cards or travellers cheques be stolen. If you have taken out insurance with us, then your policy document will give you details of the emergency 24 hour contact number, and how to make any claim.

Car Theft – Be Aware
Car theft is as much a major problem throughout Europe as at home, especially in major cities. Your luggage should not be left unattended in your vehicle at any time. If possible, park in patrolled car parks with surveillance. Lock doors when driving in major cities (bag snatching can be a problem when stuck in traffic).

Safety on the Beach
A major worry to parents on holiday by the sea is the safety of their children on beaches. Many beaches on the continent are patrolled by lifeguards; their instructions should be followed at all times. The basic safety code is similar to home, where red flags are displayed if bathing is dangerous. Another safety aspect worth considering is to treat the sun with respect. Many people over-do it on the first day, perhaps because there was a slight breeze.

Unreasonable Behaviour
Your holiday is arranged on the basis that you, and all members of your party, will act in a proper and reasonable manner at all times, and you must accept responsibility for yourself and all members of your party. If your behaviour at your chosen accommodation is such that the manager, owner or agent feels unable to accommodate you, you may be asked to leave. In this instance, we will offer no refunds for lost accommodation. Any other expenses incurred, such as accommodation or travel expenses, will be entirely your responsibility. We will also hold members of your party jointly and individually liable for any damage to any property, together with legal costs incurred in pursuing the claim. We cannot accept responsibility for your behaviour of other guests or individuals that have no connection with your holiday arrangement with us.

If you have a problem
Every effort has been made to ensure you have an enjoyable and memorable holiday. However, if you have any cause for complaint, we are anxious that remedial action is taken as soon as possible to rectify the matter. Please follow these guidelines –

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative or the Service Provider in question. Any verbal notification must be put in writing and given to our representative and the Service Provider as soon as possible.

(On the campsites please make a note of your points on one of our Customer Comment Forms, which are obtainable from our courier. This Form should be signed and returned to our courier, who will arrange to give you a copy).

Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly.

This procedure, which is clearly set out in the Booking Conditions, is designed to ensure the speediest and most satisfactory investigation and resolution of any complaints or dissatisfaction. We regret therefore that unless this procedure is followed we cannot subsequently entertain any complaints, nor enter into any correspondence about them.

Ensure your holiday is a holiday to remember for the right reasons
Carefree and happy holidays are what we dream about – we are sure that this is exactly what you’ll enjoy with us this year.

However, for a small number of people, holidays are not always the happiest of times, as accidents or misfortunes mar what should be the most trouble-free weeks of the year.

By taking a few simple precautions, and a little time, you can go a long way to ensuring that your holiday is trouble and accident free, and we hope that this information will give you some tips and advice about how to avoid accidents and misfortune during your stay.

Thank you for taking the time to read our advice.

Accommodation Layout
On arrival at your site, and certainly before going to bed, check the layout. In particular, look for the position of all the bedrooms; the route to the front door.

• Could you find your way out in a darkened or smoke filled atmosphere?
• Where will the key be for the front door?
• How do you open the locks?
• Where would be a safe place to go outside the property if fire had broken out?

Electrical Appliances
If you are unsure how to use any of the equipment provided in your mobile home or tent then ask the courier. If any items look damaged or if the writing or plugs look faulty, disconnect them from the mains and tell your courier.

Fire Precautions

• Where are the fire extinguishers and/or smoke blanket? Take a few moments to read the instructions – eg: not all fire extinguishers should be used on all types of fires.
• Read the safety advice notices that are on display in the mobile home or tent so you know of any special precautions that you should be taken – eg: close all doors in the event of evacuation of property.

Gas Safety
If your property has a gas cooker, always double check that it has been turned off properly before going to bed, just as you would at home.

The gas water heater it should be perfectly safe, as, by law, gas water heaters have to be installed and maintained by registered engineers. If you are in doubt about any gas appliances in your mobile home or tent, tell your courier immediately.

Heating
All mobile homes are equipped with heaters - these should never be covered.

Smoking
Many of our mobile homes and tents are non-smoking. If you are permitted to smoke in your mobile home or tent, do not smoke in bed, and ensure that all cigarettes or materials are safety extinguished.

Hot water
Check the temperature of the water from the hot tap, as it may be different to what you’d expect at home!

Cots and Highchairs
If you are in any doubt about the quality of a cot or highchair, or if the construction is in any way damaged or deficient, then please tell your courier.

Swimming Pools
Swimming Pools are great fun and can make your holiday really special. But there is unlikely to be a lifeguard on duty, so take some simple safety precautions –

• Do not dive into the pool.
• Check which end of the pool is shallow and which is deep.
• Check the location of any life belts or other buoyancy equipment, and read the instructions on how to use them.
• Do not swim or go into the pool while under the influence of alcohol.
• Do not take breakable glasses or other utensils in to the pool area.
• Always supervise children.
• Do not swim at night or when the pool is closed.

Finally…
We do want you to look on your mobile home or tent as a ‘home from home’. But of course it isn’t home – the layout and design is different, campsites and grounds are unfamiliar, and a holiday atmosphere can lead to a lack of vigilance.

Common sense, and a few moments of your holiday time, can make the difference between a great time or a holiday spoilt.

In particular – please take extra care of young children.

Everyone at in2camping wishes you a safe and happy holiday!